Return policy

This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty of miss-described.

All orders can be cancelled up until the artwork is approved for production. At this point we can provide a refund for the order should you wish.

Once your artwork is approved for production, no further changes can be made to the order, meaning we will be unable to cancel or amend artwork or product specifications. This is a strict policy due to our automated production process, as orders are accepted into our production run immediately.

All of our products come personalised to our customers’ specification. As a result of which we are unable to accept returns.

Returns Process

For orders delivered to a UK address, if you want to return any faulty products in line with our Return Policy, please contact us at sales@smartpurleyway.co.uk

We will re-imburse the amount you paid for your purchase with us to your account within 30 days.